1.1) All information received via e-mail or forms will be deemed private and will never reach any other person outside our company – we will never share your information with any third party.
SERVICE PROVIDER’S OBLIGATIONS
2.1) to provide to customers air-conditioned, modern, clean and comfortable vehicles, with well-groomed, courteous and thoroughly trained drivers. We guarantee that ordered vehicle(s) are in agreed upon place at the agreed upon time.
3.1) to be at the agreed upon location at the agreed upon time for the pickup. If you need more time for customs clearance, visa on arrival, etc, it can be requested on the booking form (pick-up time).
3.2) payment for a transfer should be made directly to the driver in cash upon reaching your destination spot or pay by debit/credit card via payment link. We accept VISA, MasterCard, JCB.
BOOKING TERMS AND CONDITIONS
4.1) Cancellation or change requests can be made only by email to firstname.lastname@example.org. Transfers can be canceled or changed without any penalties, at least, a day prior to transfer but not after 7 PM. (ICT – Indochina Time). After 7 PM, all bookings for the next day are completed and in a case of cancellation, you will have to pay a cancellation fee 50% of the total cost.
4.2) For journeys booked from Airports, Train Stations, and Seaports, it is the passenger’s responsibility to locate the driver or vehicle and not the driver’s to locate the passenger, on booking any such journey we will give a specific pick-up point that the passenger must locate. Any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.
4.3) If you cannot locate the driver, MISSED a flight or your flight has been delayed, please, contact us immediately. We provide all emergency contact numbers with our confirmation. We will endeavor to make all possible arrangements for you to be collected at a later time (free of charge). In case, if your arrival time delayed to next day we will have to charge extra of $20.00 US for the driver.
4.4) It is the passenger’s responsibility to ensure that they reserve or book the correct size of a vehicle, in order to carry the number of passengers and luggage. The vehicle capacities are stated on the website of www.liveinmuine.com. If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver.
4.5) Liveinmuine.com does not guarantee driving time duration, and we are not responsible for any other financial losses caused in connection with driving time. Make sure you spare enough time for the trip, especially if you’re going to an airport. Take into account possible traffic jams, roadworks, and obstructions. We also advise you to take 2 hours extra time for airline check-in.
4.6) Liveinmuine.com is not responsible for any loss or damage or stealth of the passengers’ property (i.e. goods or luggage or any other) and/ or any other financial losses caused while loading and/or unloading and/or in the vehicle operated by us or our sub-contractors. Although we are pleased to help you, the passenger is responsible for any valuables/ treasures. For your own safety please take travel- or other necessary insurance. Do not leave vehicle/goods unattended while your driver is away from the vehicle for any reason.
4.7) All misunderstandings and failures to comply with terms and conditions of service from either the customer or service provider will be discussed in order to reach an agreement. Failure to reach an agreement between two parties may end in legal action. All contractual obligations and legal issues will be handled according to Vietnamese laws.