TERMS & CONDITIONS
SERVICE PROVIDER’S OBLIGATIONS
2.1) to provide to customers air-conditioned, modern, clean and comfortable vehicles, with well-groomed, courteous and thoroughly trained drivers, and tour guides. We guarantee that ordered vehicle(s), tour guides are in agreed-upon place at the agreed-upon time.
3.1) to be at the agreed-upon location at the agreed-upon time for the pickup.
3.2) payments for visas, transfers and tours should be made by debit/credit cards. Card payments are handled by Stripe, Inc. As a payment processor, Stripe accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay and debit cards. Liveinmuine.com loyal customers can still order vehicles via email, and pay cash directly to the driver after the trip.
CANCELLATION OR CHANGE REQUESTS FOR TRANSFERS, TOURS AND VISA SERVICE
4.1) Cancellation or change requests can be made only by email to email@example.com. Transfers and tours can be canceled or changed without any penalties, at least, a day prior to transfer or tour, but not after 7 PM. (ICT – Indochina Time). After 7 PM, all bookings for the next day are completed, and in a case of cancellation, you will have to pay a cancellation fee 50% of the total cost. If here less than 4 hours prior to transfer or tour, we charge 100% of the transfer cost.
The cost for visa payment is non-refundable under any circumstances.
BOOKING TERMS AND CONDITIONS
4.2) For journeys booked from Airports, Train Stations, and Seaports, it is the passenger’s responsibility to locate the driver or vehicle and not the driver’s to locate the passenger, on booking any such journey we will give a specific pick-up point that the passenger must locate. Any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.
4.3) If you cannot locate the driver/guide/vehicle, PLEASE, CONTACT US IMMEDIATELY. We provide all emergency contact numbers with our confirmation, and also in footer section can be found all contact info.
If you have MISSED a flight or your flight has been delayed, also PLEASE, CONTACT US IMMEDIATELY. We will endeavor to make all possible arrangements for you to be collected at a later time (free of charge). In case, if your arrival time delayed to the next day we will have to charge an extra of $20.00 US for the driver.
4.4) It is the passenger’s responsibility to ensure that they reserve or book the correct size of a vehicle, in order to carry the number of passengers and luggage. If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare for the service.
- HATCHBACK / 4 seaters can accommodate 3 passengers with check-in and hand luggage.
- SUV / 7 seaters can accommodate 6 passengers with hand luggage, or 4 passengers with check-in luggage. 2 folding rear seats, they are either for luggage or for 2 passengers.
- MINIBUS / 17 seaters can accommodate up to 14 passengers with hand luggage or up to 10 passengers with check-in luggage.
- LIMOUSINE MINIBUS/ 9 seaters can accommodate up to 7 passengers with check-in luggage.
4.5) Liveinmuine.com does not guarantee driving time duration, and we are not responsible for any other financial losses caused in connection with driving time. Make sure you spare enough time for the trip, especially if you’re going to an airport. Take into account possible traffic jams, roadworks, and obstructions. We also advise you to take 2 hours of extra time for airline check-in.
4.6) Liveinmuine.com is not responsible for any loss or damage or stealth of the passengers’ property (i.e. goods or luggage or any other) and/ or any other financial losses caused while loading and/or unloading and/or in the vehicle operated by us or our sub-contractors. Although we are pleased to help you, the passenger is responsible for any valuables/ treasures. For your own safety please take travel- or other necessary insurance. Do not leave vehicle/goods unattended while your driver is away from the vehicle for any reason.
4.7) All misunderstandings and failures to comply with terms and conditions of service from either the customer or service provider will be discussed in order to reach an agreement. Failure to reach an agreement between two parties may end in legal action. All contractual obligations and legal issues will be handled according to Vietnamese laws.
Read more: Frequently asked questions for transfers