FREQUENTLY ASKED QUESTIONS
Need help with a question? Browse through the answers to the most frequently asked questions from our customers. If your question isn’t addressed below, or if you need further clarification, please don’t hesitate to reach out to us: Contact
CAN I REQUEST A SPECIFIC VEHICLE MODEL?
At Liveinmuine.com, you can book from a selection of four vehicle options to suit your preferences and budget:
- Economy 4-seater Hatchback (Toyota and Hyundai models, with sedans provided if hatchbacks are unavailable at the time)
- Comfort 7-seater SUV (Isuzu MuX, Toyota Fortuner, and others)
- Comfort 17-seater Minibus (Ford Transit and KIA)
- Premium 9-seater Limobus (Ford Transit)
Please note that we cannot guarantee a specific vehicle model for your trip. However, rest assured that all our vehicles are in excellent condition, and our drivers are highly skilled professionals.
CAN I BRING MY DOG?
Absolutely! When making your reservation, please inform us about the size of your dog, so we can provide a vehicle with ample space for both your furry friend and the passengers.
CAN LIVEINMUINE TRANSFER ACCOMMODATE MY WINDSURFING BOARD?
Yes, simply inform us when you make your reservation, and we will make the necessary arrangements.
CAN YOU TAKE ME TO THE AIRPORT AT ANY TIME OF THE DAY?
Our transfer service operates 24/7, and we are proud to accommodate every flight, regardless of the time of day.
DO THE DRIVERS SPEAK ENGLISH?
LiveInMuine drivers primarily speak Vietnamese, although they have a basic understanding of English. We believe that our drivers should concentrate on the road and not engage in conversation with customers while driving.
DO YOU ACCEPT DEBIT/CREDIT CARDS?
Yes, we accept payments for transfers and tours through debit/credit cards. Stripe, Inc. processes card payments and supports Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, and debit cards. Loyal customers of Liveinmuine.com can book vehicles via email and pay cash directly to the driver upon arrival at their destination.
DO YOU PROVIDE BABY SEATS AND WHAT IS THE COST?
In Vietnam, baby seats are not mandatory by law; however, seat belts are required for all passengers. Despite this, Liveinmuine.com offers baby seats for an additional fee of $10 per way. These seats are suitable for children up to 3 years old and can be requested during the checkout process.
HOW CAN I CANCEL MY RESERVATION?
To cancel your reservation, please contact our reservation staff directly at email@example.com and inform them of the cancellation.
Transfers can be canceled without penalty if done at least one day before the transfer and before 7 PM (Indochina Time). After 7 PM, bookings for the next day are considered final, and cancellations will incur a 50% fee. For last-minute cancellations (less than 4 hours), we will charge a 100% cancellation fee.
HOW CAN I CHANGE MY RESERVATION?
To modify your reservation, simply contact our reservation staff via email, and they will assist you with the changes. There are no additional charges for changes made at least one day before the transfer and before 7 PM (Indochina Time).
HOW DO I MAKE MY RESERVATION?
To book a reservation, first select an appropriate vehicle for your trip, add it to the shopping cart, and proceed to checkout to make your payment. Ensure that all pick-up information entered is accurate. After completing your payment, you will receive a confirmation email containing contact details, our 24/7 Emergency Hotline, and the precise pick-up location where your driver will be waiting.
HOW FAR IN ADVANCE SHOULD I RESERVE A VEHICLE?
Booking your reservation early ensures that a vehicle will be available for you. During peak seasons, national holidays, and weekends, we may be fully booked several days in advance, so it is advisable to reserve your vehicle as early as possible.
IS THE TRANSFER PRICE FIXED?
As per our policy, we offer fixed prices with no hidden charges. Our website displays prices in US Dollars, and you will pay the quoted price.
LUGGAGE & PASSENGER CAPACITY
- HATCHBACK / 4-seaters: Accommodates 3 passengers with check-in and hand luggage.
- SUV / 7-seaters: Accommodates 6 passengers with hand luggage or 4 passengers with check-in luggage. There are 2 folding rear seats, which can be used for either luggage or 2 passengers.
- MINIBUS / 17-seaters: Accommodates up to 14 passengers with hand luggage or up to 10 passengers with check-in luggage.
- LIMOUSINE MINIBUS / 9-seaters: Accommodates up to 7 passengers with check-in luggage.
WHAT IF I CANNOT LOCATE MY DRIVER?
There are three scenarios where your driver will be waiting for you:
At your hotel: The driver will meet you in the hotel lobby and will announce their arrival at the front desk.
At airports, train stations, and seaports: The driver will wait for you outside the terminal, holding a name card.
For private addresses or villas: The driver will wait in the car in front of the building. Before pick-up, we will send you a text message or email with the vehicle’s license plate number.
Please note that it is the passenger’s responsibility to locate the driver, not the other way around. Our confirmation includes all emergency contact numbers. Any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.
WHAT IF MY FLIGHT IS DELAYED OR I MISS MY FLIGHT?
If you miss your flight or experience a delay, please contact us immediately. We provide all emergency contact numbers in our confirmation and will make every effort to arrange a later pick-up time for you on the same day at no additional charge.
However, if your new arrival time is on the following day, you will be required to pay an extra $20 for the driver’s accommodation and meals while they wait for you.
WHAT IS THE CURRENT TRAVEL TIME BETWEEN SAIGON AND MUI NE?
The travel time between Saigon and Mui Ne is approximately 2.5 hours.
WHAT IS THE PRICE FOR HIRING A DRIVER FOR THE WHOLE DAY?
Enjoy 12 hours of daily service and go wherever you want! Plan any tour, visit beaches, shops, and restaurants. The daily limit is 300 kilometers. The price of $100 USD is based on an SUV and not per passenger(s) for the entire day from 6 AM – 6 PM.
Additionally, each hour after 6 PM will incur an extra charge of $10 USD. All rental vehicles come with a full tank of fuel and should be refueled before returning. Pick-up and drop-off must occur in the same area or city. If your planned destination is in another city, extra money for fuel for the return trip is required.
Payment can be made in local currency or US dollars directly to the driver at the end of the rental day. The price INCLUDES a vehicle and a professional driver but EXCLUDES fuel, parking, and road fees.
WHERE WILL I FIND LIVEINMUINE AT THE AIRPORT?
Your designated driver will be waiting for you in front of the airport arrivals area, holding a sign with your name on it.
WHY WOULD I USE LIVEINMUINE.COM TRANSFER SERVICE?
WHY SHOULD I USE LIVEINMUINE.COM TRANSFER SERVICE? Established in 2008, we have been providing exceptional private transfer services to and from airports, emphasizing courteous and thoroughly professional personal service at affordable fixed prices. We offer suitable vehicles for your trip at any time of day or night and accept debit/credit card payments. To learn more about our customers’ experiences, please check out our Customer reviews.
WILL ANYONE ELSE BE SHARING MY TRANSFER?
No, we exclusively offer private transfer services throughout Vietnam, and the vehicle is reserved solely for your party during your transfer.
Additionally, sharing a transfer with others is not recommended, as flight delays are common and can create unnecessary complications.
WILL I HAVE TO TIP THE DRIVER?
Tipping is not mandatory, as your fare is all-inclusive. However, if you are pleased with the service and would like to tip the driver, you are welcome to do so. Additionally, a positive review is also greatly appreciated and serves as an excellent reward for us.