FREQUENTLY ASKED QUESTIONS

Need help with a question? Browse through the answers to the most frequently asked questions from our customers. If your question isn’t addressed below, or if you need further clarification, please don’t hesitate to reach out to us: Contact

At Liveinmuine.com, you can book from a selection of four vehicle options to suit your preferences and budget:

  1. Economy 4-seater Hatchback (Toyota and Hyundai models, with sedans provided if hatchbacks are unavailable at the time)
  2. Comfort 7-seater SUV (Isuzu MuX, Toyota Fortuner, and others)
  3. Comfort 17-seater Minibus (Ford Transit and KIA)
  4. Premium 9-seater Limobus (Ford Transit)

Please note that we cannot guarantee a specific vehicle model for your trip. However, rest assured that all our vehicles are in excellent condition, and our drivers are highly skilled professionals.

Absolutely! When making your reservation, please inform us about the size of your dog, so we can provide a vehicle with ample space for both your furry friend and the passengers.

Yes, simply inform us when you make your reservation, and we will make the necessary arrangements.

Our transfer service operates 24/7, and we are proud to accommodate every flight, regardless of the time of day.

LiveInMuine drivers primarily speak Vietnamese, although they have a basic understanding of English. We believe that our drivers should concentrate on the road and not engage in conversation with customers while driving.

Yes, we accept payments for transfers and tours through debit/credit cards. Stripe, Inc. processes card payments and supports Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, and debit cards. Loyal customers of Liveinmuine.com can book vehicles via email and pay cash directly to the driver upon arrival at their destination.

In Vietnam, baby seats are not mandatory by law; however, seat belts are required for all passengers. Despite this, Liveinmuine.com offers baby seats for an additional fee of $10 per way. These seats are suitable for children up to 3 years old and can be requested during the checkout process.

To cancel your reservation, please contact our reservation staff directly at liveinmuine@gmail.com and inform them of the cancellation.

Transfers can be canceled without penalty if done at least one day before the transfer and before 7 PM (Indochina Time). After 7 PM, bookings for the next day are considered final, and cancellations will incur a 50% fee. For last-minute cancellations (less than 4 hours), we will charge a 100% cancellation fee.

To modify your reservation, simply contact our reservation staff via email, and they will assist you with the changes. There are no additional charges for changes made at least one day before the transfer and before 7 PM (Indochina Time).

To secure your reservation, begin by choosing the suitable vehicle for your trip https://liveinmuine.com/private-transfers/ or https://liveinmuine.com/trips-tours/ and adding it to your shopping cart. Proceed to the checkout to complete your payment. Following the successful payment, an automated email will be sent to you, which includes a reservation form comprising two options:

  1. Transfer Form
  2. Tour Form

Kindly complete either one or both forms if you’ve booked both transfer and a tour. Afterward, please await our confirmation email, which will provide you with contact details, access to our 24/7 Emergency Hotline, and the precise pickup location where your driver will be ready to assist you.

Watch our video on how to book a transfer service.

Booking your reservation early ensures that a vehicle will be available for you. During peak seasons, national holidays, and weekends, we may be fully booked several days in advance, so it is advisable to reserve your vehicle as early as possible.

As per our policy, we offer fixed prices with no hidden charges. Our website displays prices in US Dollars, and you will pay the quoted price.

  1. HATCHBACK / 4-seaters: Accommodates 3 passengers with check-in and hand luggage.
  2. SUV / 7-seaters: Accommodates 6 passengers with hand luggage or 4 passengers with check-in luggage. There are 2 folding rear seats, which can be used for either luggage or 2 passengers.
  3. MINIBUS / 17-seaters: Accommodates up to 14 passengers with hand luggage or up to 10 passengers with check-in luggage.
  4. LIMOUSINE MINIBUS / 9-seaters: Accommodates up to 7 passengers with check-in luggage.

There are three scenarios where your driver will be waiting for you:

  1. At your hotel: The driver will meet you in the hotel lobby and will announce their arrival at the front desk.

  2. At airports, train stations, and seaports: The driver will wait for you outside the terminal, holding a name card.

  3. For private addresses or villas: The driver will wait in the car in front of the building. Before pick-up, we will send you a text message or email with the vehicle’s license plate number.

Please note that it is the passenger’s responsibility to locate the driver, not the other way around. Our confirmation includes all emergency contact numbers. Any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.

If you miss your flight or experience a delay, please contact us immediately. We provide all emergency contact numbers in our confirmation and will make every effort to arrange a later pick-up time for you on the same day at no additional charge.

However, if your new arrival time is on the following day, you will be required to pay an extra $20 for the driver’s accommodation and meals while they wait for you.

The travel time between Saigon and Mui Ne is approximately 2.5 hours.

Enjoy 12 hours of daily service and go wherever you want! Plan any tour, visit beaches, shops, and restaurants. The daily limit is 300 kilometers. The price of $100 USD is based on an SUV and not per passenger(s) for the entire day from 6 AM – 6 PM.

Additionally, each hour after 6 PM will incur an extra charge of $10 USD. All rental vehicles come with a full tank of fuel and should be refueled before returning. Pick-up and drop-off must occur in the same area or city. If your planned destination is in another city, extra money for fuel for the return trip is required.

Payment can be made in local currency or US dollars directly to the driver at the end of the rental day. The price INCLUDES a vehicle and a professional driver but EXCLUDES fuel, parking, and road fees. Delve more from this page: Private transfers

Your designated driver will be waiting for you in front of the airport arrivals area, holding a sign with your name on it.

WHY SHOULD I USE LIVEINMUINE.COM TRANSFER SERVICE? Established in 2008, we have been providing exceptional private transfer services to and from airports, emphasizing courteous and thoroughly professional personal service at affordable fixed prices. We offer suitable vehicles for your trip at any time of day or night and accept debit/credit card payments. To learn more about our customers’ experiences, please check out our Customer reviews

No, we exclusively offer private transfer services throughout Vietnam, and the vehicle is reserved solely for your party during your transfer.

Additionally, sharing a transfer with others is not recommended, as flight delays are common and can create unnecessary complications.

Tipping is not mandatory, as your fare is all-inclusive. However, if you are pleased with the service and would like to tip the driver, you are welcome to do so. Additionally, a positive review is also greatly appreciated and serves as an excellent reward for us.

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