FREQUENTLY ASKED QUESTIONS

Have a question? You can find the answers to the most common questions we get asked by our customers. If your question is not answered below (and even if it is but you need further clarification) ​​please don’t hesitate to get in touch with us: Contact

With Liveinmuine.com you will be able to reserve 4 vehicle options: economy 4 seater hatchback, comfort 7 seater SUV (eg, Isuzu MuX, Toyota Fortuner etc), 17 seater minibus (FORD TRANSIT, KIA) and 9 seater limobus (FORD TRANSIT). We have many types of vehicles to cover your preference and budget. We do not quarantee exact vehicle model for your journey. You should not worry, all vehicles are in perfect condition, and the drivers are professionals. 

Yes, of course. Please let us know more about a size of your dog when you make a booking, and we will send a vehicle where you have enough space for dog and the passengers.

Yes, just let us know when you make a booking.

We operate our transfer service 24/7. We are proud to serve each flight, every day, no matter the time of day.

The LiveInMuine drivers speak mostly in Vietnamese but they can understand a little English. We believe that our drivers must be focused on the road, and should not talk with customers.

Payments for transfers and tours should be made by debit/credit cards. Card payments are handled by Stripe, Inc. As a payment processor, Stripe accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay and debit cards. Liveinmuine.com loyal customers can order vehicles via email, and pay cash directly to the driver upon reaching the destination.

Baby seats are not mandatory in Vietnam. Law forces only to use seat belts while you driving and all passengers shall be fixed. Whatever liveinmuine.com will provide you a baby seat for the extra cost of 10 USD per way. Baby seats are up for 3-years babies, and can be requested on checkout process.

There is only one way how to cancel your reservation. Please, contact directly our reservation staff via liveinmuine@gmail.com and let us know about the cancellation.

Besides, transfers can be canceled without any penalties, at least, a day prior to transfer but not after 7 PM. (Indochina Time).  After 7 PM, all bookings for the next day are completed and in case of cancellation, you will have to pay a cancellation fee of 50%. Last-minute (less than 4 hours) cancellations we will charge 100%.

Your reservation details can be easily changed via email and our reservation staff will change them for you. No additional charges applied if changes made at least, a day prior to transfer but not after 7 PM.

Please, find a suitable vehicle for your trip, add it to shopping cart, and go to checkout to pay for your order. Please double check that all info entered for a pick-up is correct. After the payment, we’ll send a confirmation via email. Email includes contact info, 24/7 Emergency Hotline, and exact info for pick-up point, where your driver will be waiting.

An early reservation is a guarantee that we have a vehicle for you. During a peak season, national holidays, and weekends we usually might be fully booked a few days in advance.

According to our policy, we have fixed prices without hidden charges. Besides our website giving prices in US Dollars and you pay the price shown.

  1. HATCHBACK / 4 seaters can accommodate 3 passengers with check-in and hand luggage.
  2. SUV / 7 seaters can accommodate 6 passengers with hand luggage, or 4 passengers with check-in luggage. 2 folding rear seats, they are either for luggage or for 2 passengers.
  3. MINIBUS / 17 seaters can accommodate up to 14 passengers with hand luggage or up to 10 passengers with check-in luggage.
  4. LIMOUSINE MINIBUS/ 9 seaters can accommodate up to 7 passengers with check-in luggage.

We have 3 options where your driver will be waiting for you;

– If you are at your hotel, your driver will meet you in the lobby of your hotel. The driver will announce his arrival at the hotel’s front desk.

– from airports, train stations, and seaports we waiting for you in front of the terminal (outside) with namecard.

In case, of private addresses or villas, we will wait in the car in front of the building. Prior to the collection, we will send you a text message or email with the vehicle plate number.

Besides, it is the passenger’s responsibility to locate the driver and not the driver to locate the passenger. We provide all emergency contact numbers with our confirmation. So, any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.

If you missed your flight or your flight has been delayed, please, contact us immediately. Besides, we provide all emergency contact numbers with our confirmation and we will endeavor to make all possible arrangements for you to be collected at a later time (free of charge on the same day).

In case, if your new arrival time is a day after, you will have to pay extra 20 USD for a driver for accommodation and meal while he wait for you.

Get 12 hours daily service, and go just anywhere you want! Plan any tour, get a ride to beaches, shops, and restaurants. The daily limit is 300 kilometers. Price $100 US is based per SUV not per passenger(s) for the entire day from 6 AM – 6 PM.

Besides, each additional hour after 6 PM will be charged extra $10 US. All rental vehicles are provided with a full tank of fuel and should be refueled prior to return. Pick up and drop off must be happening in the same area or city and if your planned destination is in another city, we require extra money for fuel for return.

Moreover, the payment in the local currency or in US dollars should be made directly to the driver at the end of a rental day. INCLUDES a vehicle and professional driver. EXCLUDES fuel, parking, and road fees.

Your personal driver will be waiting for you in front of the airport arrivals with a sign displaying your name.

Since 2008 we provide an excellent service of private transfers. We specialize in private transfers to and from airports with the accent on a courteous and thoroughly professional personal service at affordable fixed prices. In sum, whether it’s a day or night we have the right vehicle for your trip, and we accept debit/credit card payments. Also, please check out reviews from our Customers:  Customer reviews

No, we only offer a private transfer service all over in Vietnam. and the vehicle is used solely by your party during your transfer.

Besides, sharing your transfer with someone else is not a good idea, because it’s quite common that planes are delayed which can make in sum a headache.

Tips are not mandatory since your fare is all-inclusive. However, if you are satisfied with the service received and you would like to tip the driver, you are welcome to do so. Besides, a good review is also the best reward for us.

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