FREQUENTLY ASKED QUESTIONS

Absolutely! When making your reservation, please inform us about the size of your dog, so we can provide a vehicle with ample space for both your furry friend and the passengers.

We cannot guarantee a specific vehicle model due to availability. However, all vehicles in our fleet are well-maintained and in excellent condition, ensuring a safe and smooth journey. Our professional drivers are highly skilled and experienced, prioritizing your comfort and safety.

Yes, simply inform us when you make your reservation, and we will make the necessary arrangements.

Our transfer service operates 24/7, and we are proud to accommodate every flight, regardless of the time of day.

LiveInMuine drivers primarily speak Vietnamese, although they have a basic understanding of English. We believe that our drivers should concentrate on the road and not engage in conversation with customers while driving.

Yes, we accept payments for transfers and tours through debit/credit cards. Stripe, Inc. processes card payments and supports Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, and debit cards. Loyal customers of Liveinmuine.com can book vehicles via email and pay cash directly to the driver upon arrival at their destination.

In Vietnam, while baby seats are not legally mandatory, seat belts are required for all passengers. At Liveinmuine.com, we offer baby seats for children up to 3 years old to ensure your little one’s safety and comfort. These can be provided for an additional fee of $10 per one-way transfer.

To request a baby seat, please contact us via email at liveinmuine@gmail.com. Kindly make your request in advance to ensure availability.

To cancel your reservation, please contact our reservation staff directly at liveinmuine@gmail.com and inform them of the cancellation.

Transfers can be canceled without penalty if done at least one day before the transfer and before 7 PM (Indochina Time). After 7 PM, bookings for the next day are considered final, and cancellations will incur a 50% fee. For last-minute cancellations (less than 4 hours), we will charge a 100% cancellation fee.

To modify your reservation, simply contact our reservation staff via email, and they will assist you with the changes. There are no additional charges for changes made at least one day before the transfer and before 7 PM (Indochina Time).

To secure your reservation, start by selecting the appropriate vehicle for transfer or tour, and add it to your shopping cart. Proceed to the checkout to complete your payment. After the payment, you will see a thank you page with the transfer and tour booking forms. Please fill out the relevant form, and that’s all!

Next, please wait for our confirmation email, which will include contact details, access to our 24/7 Emergency Hotline, and the exact pickup location where your driver will be ready to assist you.

In the case of cash payment after the trip: Once you’ve completed and submitted this form, kindly forward a copy of your flight ticket or hotel booking confirmation to liveinmuine@gmail.com, after which we will send you a confirmation. For those who are not regular customers and do not possess such proof, please opt for payments via debit/credit card. If proof is not provided, we will be unable to send a confirmation.

How to Make a Reservation: Step-by-Step Video is below!

Booking your reservation early ensures that a vehicle will be available for you. During peak seasons, national holidays, and weekends, we may be fully booked several days in advance, so it is advisable to reserve your vehicle as early as possible.

As per our policy, we offer fixed prices with no hidden charges. Our website Liveinmuine.com displays prices in US Dollars, liveinmuine.nz in NZ Dollars, and you will pay the quoted price.

1. HATCHBACK / 4-seaters: Accommodates 3 passengers with check-in and hand luggage.
2. SUV / 7-seaters: Accommodates 6 passengers with hand luggage or 4 passengers with check-in luggage. There are 2 folding rear seats, which can be used for either luggage or 2 passengers.
3. MINIBUS / 17-seaters: Accommodates up to 14 passengers with hand luggage or up to 10 passengers with check-in luggage.
4. LIMOUSINE MINIBUS / 9-seaters: Accommodates up to 7 passengers with check-in luggage.

Our Premium Limobus is specifically designed to provide a luxurious and comfortable journey for groups. Key features include:

• Premium Leather Seats: Plush seating with ample space and ergonomic armrests.
• Onboard Wi-Fi: Stay connected throughout your journey.
• High-Definition TV: Enjoy in-ride entertainment or business presentations.
• Ambient Lighting: Creates a relaxing and sleek atmosphere.
• Spacious Interior: Ideal for both leisure and business travel, offering unmatched comfort for up to 9 passengers.

Whether you’re traveling for business or leisure, the Limobus ensures a relaxing, private, and enjoyable experience from start to finish.

There are three scenarios where your driver will be waiting for you:

1. At your hotel: The driver will meet you in the hotel lobby and will announce their arrival at the front desk.

2. At airports, train stations, and seaports: The driver will wait for you outside the terminal, holding a name card.

3. For private addresses or villas: The driver will wait in the car in front of the building. Before pick-up, we will send you a text message or email with the vehicle’s license plate number.

Please note that it is the passenger’s responsibility to locate the driver, not the other way around. Our confirmation includes all emergency contact numbers. Any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.

If you miss your flight or experience a delay, please contact us immediately. We provide all emergency contact numbers in our confirmation and will make every effort to arrange a later pick-up time for you on the same day at no additional charge.

However, if your new arrival time is on the following day, you will be required to pay an extra $20 for the driver’s accommodation and meals while they wait for you.

Enjoy an exclusive 10% discount on all purchases when you choose cash payment at checkout. Simply select the cash payment option at checkout to automatically receive the 10% discount. Note: This discount does not apply to the visa service.

The travel time between Saigon and Mui Ne is approximately 2.5 – 3 hours.

Enjoy 12 hours of daily service and go wherever you want! Plan any tour, visit beaches, shops, and restaurants. The daily limit is 300 kilometers. The price is based on the vehicle, not per passenger, for the entire day from 6 AM to 6 PM.

Additionally, each hour after 6 PM will incur an extra charge of $10 USD. All rental vehicles come with a full tank of fuel and should be refueled before returning. Pick-up and drop-off must occur in the same area or city. If your planned destination is in another city, extra money for fuel for the return trip is required.

Payment can be made in local currency or US dollars directly to the driver at the end of the rental day. The price INCLUDES a vehicle and a professional driver but EXCLUDES fuel, parking, and road fees. 

At Liveinmuine, we offer four vehicle options tailored to your preferences and budget:

1. Economy 4-Seater Hatchback:

   • Models include Toyota and Hyundai vehicles.
   • If hatchbacks are unavailable, comfortable sedans will be provided.

2. Comfort 7-Seater SUV:

   • Includes models like the Isuzu MuX and Toyota Fortuner.

3. Comfort 16-Seater Minibus:

   • Options include the spacious Ford Transit and Hyundai Solati.

4. Premium 9-Seater Limobus:

   • A luxurious travel experience in a Ford Transit Limobus, ideal for small groups.

Q: What does the seating look like in these vehicles?
Scroll down to view photos showcasing the seating arrangements and comfort levels of the Ford Transit 16-seater minibus, Hyundai Solati 16-seater minibus, and the premium 9-seater Limobus.

Your designated driver will be waiting for you in front of the airport arrivals area, holding a sign with your name on it.

WHY SHOULD I USE LIVEINMUINE TRANSFER SERVICE? Established in 2008, we have been providing exceptional private transfer services to and from airports, emphasizing courteous and thoroughly professional personal service at affordable fixed prices. We offer suitable vehicles for your trip at any time of day or night and accept debit/credit card payments. 

No, we exclusively offer private transfer services throughout Vietnam, and the vehicle is reserved solely for your party during your transfer.

Additionally, sharing a transfer with others is not recommended, as flight delays are common and can create unnecessary complications.

Tipping is not mandatory, as your fare is all-inclusive. However, if you are pleased with the service and would like to tip the driver, you are welcome to do so. Additionally, a positive review is also greatly appreciated and serves as an excellent reward for us.