Cancellation & Refund Policy

Last updated: (August 17th, 2026)

At LiveInMuiNe, we aim to make booking our services simple and flexible. This Cancellation & Refund Policy applies to transfers, tours and visa services booked directly through LiveInMuiNe.com.

Transfers and Tours

Transfers and tours may be cancelled or changed without any cancellation fee when the request is made at least one day before the scheduled service and before 7:00 PM ICT (Indochina Time).

For bookings scheduled for the following day:

  • Cancellations made after 7:00 PM ICT are subject to a cancellation fee of 50% of the total booking cost.
  • Cancellations made less than 4 hours before the scheduled transfer or tour are subject to a cancellation fee of 100% of the total booking cost.

Card Payments and Refunds

Bookings paid in advance through our online payment methods, including credit or debit card, Apple Pay, Google Pay or Link by Stripe, are eligible for a refund when cancelled within the free cancellation period described above.

Where a cancellation fee applies, the applicable cancellation fee will be deducted and the remaining eligible amount will be refunded.

Approved refunds will be returned to the original payment method used for the booking.

Please note that after a refund has been issued by LiveInMuiNe, it may take several business days for the funds to appear in your account, depending on your bank or card provider.

Bookings Paid After the Trip

Some customers may book a transfer without advance payment and pay the driver after the trip.

If no advance payment has been collected and the booking is cancelled within the free cancellation period, there is no refund to process.

Cancellation fees may still apply to late cancellations according to the conditions stated above.

Visa Services

Payments for visa services are non-refundable under any circumstances.

Changes to a Booking

Requests to change a transfer or tour follow the same time limits as cancellation requests.

Please contact us as early as possible if you need to change the date, time, pickup location, destination, number of passengers or other booking details.

Changes are subject to availability.

How to Cancel or Change a Booking

Cancellation or change requests must be sent by email to liveinmuine@gmail.com.

Please include sufficient booking information so that we can identify your reservation.

The time at which we receive your email will be used to determine whether a cancellation fee applies.

No-Shows

If a customer does not arrive for a confirmed transfer or tour and has not cancelled the booking in accordance with this policy, the booking may be charged in full.

Additional Terms

This policy applies to bookings made directly through LiveInMuiNe.com.

For additional information regarding our services and customer obligations, please refer to our Terms & Conditions.

All times referred to in this policy are ICT (Indochina Time, UTC+7).

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