Vietnam Airlines launches in-town check-in service, provided by subsidiary Vietnam Airlines Ground Services. Vietnam Airlines – considered the World’s Leading Cultural Airline by World Travel Awards – thus becomes the first and only airline in Vietnam to offer this service. The airport check-in service will enable passengers to carry out all check-in procedures, including seat selection, collecting boarding passes and luggage tags and checking baggage, right at the facilities in Hanoi and Da Nang (from next month). The service is applicable to Vietnam Airlines’ domestic flights departing from Noi Bai or Danang airports, with daily opening hours including Saturdays, Sundays and public holidays. Passengers can use the check-in service on the day of departure and at least two hours prior to their scheduled flight departure time.

In-town check-in provides a convenient way for travelers to avoid the hassle of traveling with bulky luggage from the city to the airport, and saves time compared to the counter check-in. Taiwan, Korea, Hong Kong, China and Malaysia are among the other countries that already have introduced this service. Le Hong Ha, executive vice president of Vietnam Airlines, said: “Our aim is to provide our passengers with a pleasant and seamless travel experience. “As the first and only carrier in Vietnam to offer this service, Vietnam Airlines hopes this development will add significant value to our customers and enable us to reach 5-star status in the foreseeable future.”

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