TERMS & CONDITIONS OF MUINE SIGHTSEEING TOURS

Take a look at our terms and conditions of the sightseeing tours.

PRIVACY POLICY

1.1) All information received via e-mail or forms will be deemed private and will never reach any other person outside our company – we will never share your information with any third party.

SERVICE PROVIDER’S OBLIGATIONS

2.1) to provide to customers air-conditioned, modern, clean and comfortable vehicles, with well-groomed, courteous and thoroughly trained drivers and tour guides. We guarantee that ordered vehicle(s) are in agreed-upon place at the agreed-upon time.

CUSTOMER’S OBLIGATIONS

3.1) to be at the agreed-upon location at the agreed-upon time for the pickup.

BOOKING TERMS AND CONDITIONS

4.1) Cancellation or change requests can be made only by email to info@liveinmuine.com. Tours can be canceled or changed without any penalties, at least, a day prior to the tour but not after 8 PM. (ICT – Indochina Time). After 8 PM, all bookings for the next day are completed and in a case of cancellation, you will have to pay a cancellation fee 50% of the total cost. If there a less than 4 hours up to collection time, we charge 100%.

4.2) Liveinmuine.com is not responsible for any loss or damage or stealth of the passengers’ property (i.e. goods or luggage or any other) and/ or any other financial losses caused while loading and/or unloading and/or in the vehicle operated by us or our sub-contractors. Although we are pleased to help you, the passenger is responsible for any valuables/ treasures. For your own safety please take travel- or other necessary insurance. Do not leave vehicle/goods unattended while your driver is away from the vehicle for any reason.

4.3) All misunderstandings and failures to comply with terms and conditions of service from either the customer or service provider will be discussed in order to reach an agreement. Failure to reach an agreement between two parties may end in legal action. All contractual obligations and legal issues will be handled according to Vietnamese laws.

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