FREQUENTLY ASKED TOUR QUESTIONS

Take a look at what are the most common questions and answers.

HOW LONG IN ADVANCE I MUST RESERVE A TOUR?

An early reservation is our guarantee that we have a vehicle and tour guide for you. At high season, national holidays, weekends we might be fully booked a few days in advance.

HOW CAN I CANCEL MY RESERVATION?

Our friendly reservations staff will cancel your reservation. Cancellation or change requests can be made only by email to liveinmuine@gmail.com or info@liveinmuine.com. Tours can be canceled or changed without any penalties, at least, a day prior to transfer but not after 8 PM. (ICT – Indochina Time). After 8 PM, all bookings for the next day are completed and in a case of cancellation, you will have to pay a cancellation fee of 50% of the total cost. If there is less than 4 hours prior to pick up we’ll charge 100%.

HOW CAN I CHANGE MY RESERVATION?

Your reservation details can easily be amended via email and our friendly reservations staff will bring up your transfer details and change them for you.

HOW DO I MAKE MY RESERVATION?

Please, use the reservation form to make a booking. Once you have submitted the form, you will get an automatic email from web@liveinmuine.com with the details of your booking. Please check that the information is correct. To complete your reservation you have these options:

1) Provide a number of your hotel room or villa number, if you are at your resort, hotel, villa or guesthouse.

2) Provide a copy of your hotel reservation. (PDF or JPEG or screenshot).

3) Our loyal customers can just confirm that the filled data is correct. That’s all we need.

PAYMENT. In all these cases, we accept cash payment and moreover you can pay by debit/credit card via a payment link that we’ll send on request. 

If either condition is met, we are able to proceed with this booking and you will get detailed printable confirmation from Google calendar and the same confirmation via automatic email. Once you get the Google Calendar and copy via automatic email, you know that your booking is guaranteed. P.S. If you do not receive an automatic email from web@liveinmuine.com, please check your spam folder. Also, please verify that you entered a valid email address in our reservation form. Daily from 08:00 a.m. to 08:00 p.m. (ICT – Indochina Time)

DO YOU PROVIDE A BABY SEAT? HOW MUCH DOES IT COST?

Yes, we offer one baby seat per vehicle, up to 3 years old baby and it’s cost 10 USD per 1-seat. However, if you are traveling with a child and you will need a baby seat please mention it in comments to your booking – we need to know about it in advance!

WILL I HAVE TO TIP THE DRIVER OR TOUR GUIDE?

Tips are not mandatory. However, if you are satisfied with the service received and you would like to tip the driver, you are welcome to do so. A good review is the best reward for us.

Read more:
Terms & Conditions of tours