FREQUENTLY ASKED QUESTIONS
Have a question? You can find the answers to the most common questions we get asked by our customers. If your question is not answered below (and even if it is but you need further clarification) please don’t hesitate to get in touch with us. Contact us.
With Liveinmuine.com you will be able to reserve an exact vehicle model. We guarantee, that you will get what vehicle you have requested. Besides, we have many types of vehicles to cover your preference and budget.
Yes, of course and this is free of charge. Your pet can travel in its transportation cage or special bag.
Yes, just let us know when you make a booking.
We operate our transfer service 24/7. We are proud to serve each flight, every day of the week, no matter the time of day.
The LiveInMuine drivers speak mostly in Vietnamese but they can understand a little English. We believe that our drivers must be focused on the road, and should not talk with customers.
At this time, we’re able to accept debit and credit card payments. Besides, we accept MasterCard, Visa, JCB, and cash payments. After submitting a reservation form we will send a payment link which allows you to make a payment by credit or debit card. Email Payment Link is an order confirmation, with a ‘Check out to pay’ button.
Moreover, in case if you would like to pay cash after the trip you should provide proof of your flight/hotel reservation or you can just provide a room number if you are at your hotel.
Child seats are not mandatory in Vietnam. Law forces only to use seat belts while you driving and all passengers shall be fixed. Whatever liveinmuine.com will provide you a baby seat for the extra cost of 10 USD per way. Baby seats are up for 3-years babies and can be requested via reservation form.
There is only one way how to cancel your reservation. Please, contact directly our reservation staff via email@example.com and let us know about the cancellation.
Besides, transfers can be canceled without any penalties, at least, a day prior to transfer but not after 7 PM. (Indochina Time). After 7 PM, all bookings for the next day are completed and in case of cancellation, you will have to pay a cancellation fee of 50%. Last-minute (less than 4 hours) cancellations we will charge 100%.
Your reservation details can be easily changed via email and our reservation staff will change them for you. No additional charges applied if changes made a day before the pickup.
Please, use the reservation form to make a booking. Once you have submitted the form, you will get an automatic email from firstname.lastname@example.org with the details of your booking. Please check that the information is correct. To complete your reservation you have these options:
1) Provide a number of your hotel room or villa number, if you are at your resort, hotel, villa or guesthouse.
2) Provide a copy of your hotel reservation/flight reservation/ship or train ticket (PDF or JPEG or screenshot). Copies will allow us to double-check the date of your collection to avoid mistakes and misunderstandings.
3) Just confirm that you prefer to pay by debit/credit card (Visa/JCB/MasterCard) and we’ll send a payment link.
4) Our loyal customers who don’t have a reservation or will not go to an airport can just confirm that the filled date for collection and time is correct. That’s all we need.
If either condition is met, we are able to proceed with this booking and you will get detailed printable confirmation from Google calendar and the same confirmation via automatic email. Once you get the Google Calendar and copy via automatic email, you know that your booking is guaranteed. P.S. If you do not receive an automatic email from email@example.com, please check your spam folder. Also, please verify that you entered a valid email address in our reservation form. Confirmations will be sent daily from 08:00 a.m. to 08:00 p.m. (ICT – Indochina Time).
An early reservation is a guarantee that we have a vehicle for you. During a peak season, national holidays, and weekends we usually might be fully booked a few days in advance.
Please input details of the last flight & first flight to the comments box at the bottom of our booking form. We will book your pick up from Airport to meet the scheduled arrival time of the latest flight due in.
According to our policy, we have fixed prices without hidden charges. Besides our reservation form giving prices in US Dollars and VN Dongs and you pay the price shown.
Our pricing includes 25 km of highway and its free of charge. In case, if you are willing to pay extra $5 US we could use the full road on highway 55 km. Besides, the full highway is quicker up to 30 minutes and can be requested in a reservation form.
ISUZU MU-X / SUV / 7 seaters can accommodate 6 passengers with hand luggage or 4 passengers with check-in luggage. 2 folding rear seats, they are either for luggage or for 2 passengers.
TOYOTA FORTUNER / SUV / 7 seaters can accommodate 6 passengers with hand luggage or 4 passengers with check-in luggage. 2 folding rear seats, they are either for luggage or for 2 passengers.
FORD TRANSIT / VAN / 17 seaters can accommodate up to 14 passengers with hand luggage or up to 10 passengers with check-in luggage.
FORD TRANSIT / LIMOUSINE / 9 seater minivan can accommodate up to 7 passengers with check-in luggage. Service available only between SAIGON and PHAN THIET, MUI NE, KE GA or reverse)
We have 3 options where your driver will be waiting for you;
If you are at your hotel, your driver will meet you in the lobby of your hotel. The driver will announce his arrival at the hotel’s front desk.
Transfers booked from airports, train stations, and seaports we waiting for you in front of the terminal outside with nameplate.
In case, of private addresses or villas, we will wait in the car in front of the building. Prior to the collection, we will send you a text message or email with the vehicle plate number.
Besides, it is the passenger’s responsibility to locate the driver and not the driver to locate the passenger. We provide all emergency contact numbers with our confirmation. So, any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.
If you missed your flight or your flight has been delayed, please, contact us immediately. Besides, we provide all emergency contact numbers with our confirmation and we will endeavor to make all possible arrangements for you to be collected at a later time (free of charge on the same day).
In case, if your new arrival time is a day after, you will have to pay extra for a driver for accommodation and meal while we wait for you.
Direct door-to-door transfer connects any city, airport, hotel, home, residential area in Vietnam. We use the direct route and you are paying for your selected route, fixed price.
Besides, this transfer is the most common option for you in case, if you like to reach your hotel or airport and pay a fixed price for your transfer.
Get 12 hours daily service, and go just anywhere you want! Plan any tour, get a ride to beaches, shops, and restaurants. The daily limit is 300 kilometers. Price $100 US is based per vehicle Toyota Innova not per passenger(s) for the entire day from 6 AM – 6 PM.
Besides, each additional hour after 6 PM will be charged extra $10 US. All rental vehicles are provided with a full tank of fuel and should be refueled prior to return. Pick up and drop off must be happening in the same area or city and if your planned destination is in another city, we require extra money for fuel for return.
Moreover, the payment in the local currency or in US dollars should be made directly to the driver at the end of a rental day. INCLUDES a vehicle and professional driver. EXCLUDES fuel, parking, and road fees.
Your personal driver will be waiting for you at the airport arrivals with a sign displaying your name.
Since 2008 we provide an excellent service for private airport Transfers and Taxi transfers. We specialize in airport transfers to and from Vietnam Airports with the accent on a courteous and thoroughly professional personal service at affordable fixed prices.
In sum, whether it’s a day or night we have the right vehicle for your trip and we are happy to accept most forms of payments. So, debit/credit cards, Visa, MasterCard as well as cash payments accepted. Also, please check out reviews from our Customers. Customer reviews
No, we only offer a private transfer service all over in Vietnam. and the vehicle is used solely by your party during your transfer.
Besides, sharing your transfer with someone else is not a good idea in Vietnam, because it’s quite common that planes are delayed which can make in sum a headache.
Tips are not mandatory since your fare is all-inclusive. However, if you are satisfied with the service received and you would like to tip the driver, you are welcome to do so. Besides, a good review is the best reward for us.