FREQUENTLY ASKED QUESTIONS. Find an Answer to Your Question.

At you will be able to reserve exact vehicle model. We guarantee, that you will get what you have requested. has many types of vehicles to cover your preference and budget.

Your pet can travel in its transportation cage or bag.

Yes, just let us know when you make a booking.

Yes, we operate 24/7. We service every flight.

Yes, we offer one (1) baby seat per vehicle, up to 3 years old baby and it’s free of charge. However, if you are traveling with a child and you will need a baby seat please mention it in comments to your booking – we need to know about it in advance!

The LiveInMuine drivers speak mostly in Vietnamese but they can understand a little English. We believe that our drivers must be focused on the road, and should not talk with customers.

Early reservation is our guarantee that we have a vehicle for you. At high season, national holidays, weekends we usually are fully booked few days in advance.

Our friendly reservations staff will cancel your reservation. Cancellation or change requests can be made only by email to Transfers can be canceled or changed without any penalties, at least, a day prior to transfer but not after 7 PM. (ICT – Indochina Time). After 7 PM, all bookings for the next day are completed and in a case of cancellation, you will have to pay a cancellation fee of 50% of the total cost.

Your reservation details can easily be amended via email and our friendly reservations staff will bring up your transfer details and change them for you.

Please, use the reservation form to make a booking. Once you have submitted the form, you will get an automatic email from To complete your reservation please check your email and there you have few options to confirm your reservation:

1) Provide a number of your hotel room or villa number, if you are at your resort, hotel, villa or guesthouse.

2) Provide a copy of your hotel reservation or flight ticket (PDF or JPEG or screenshot). Copies will allow us to double-check a date of your collection to avoid mistakes and misunderstandings.

3) Our loyal Customers who don’t have a reservation or will not go to an airport can just confirm that the filled date for collection and time are correct.

If either condition is met, we are able to proceed with this booking and you will get detailed printable confirmation from Google calendar and same confirmation via automatic email. Once you get the Google Calendar and copy via automatic email, you know that your booking is guaranteed. P.S. If you do not receive an automatic email from, please check your spam folder. Also, please verify that you entered a valid email address in our reservation form. Daily from 08:00 a.m. to 08:00 p.m. (ICT – Indochina Time).

In domestic terminal usually takes 30 minutes, and at International terminal until 1 hour.

Please input details of the last flight & first flight to the comments box at the bottom of our booking form. We will book your pick up from Airport to meet the scheduled arrival time of the latest flight due in.

According to our policy, we have fixed prices, without hidden charges. In this way, you pay the price shown. No extra charges are applied.

Our offer includes the 25 km of Long Thanh highway and the trip takes around 4 hours. The full length of Long Thanh highway is 55 km and it can be requested at a reservation form if you willing to pay extra $5 US. In this case, we use the full length and the trip can be until 30 minutes quicker.

TOYOTA INNOVA / MPV / 7 seaters can accommodate 6 passengers with hand luggage or 4 passengers with check-in luggage. 2 folding rear seats, they are either for luggage or for 2 passengers.

TOYOTA FORTUNER / SUV / 7 seaters can accommodate 6 passengers with hand luggage or 4 passengers with check-in luggage. 2 folding rear seats, they are either for luggage or for 2 passengers.

TOYOTA HIACE / VAN / 16 seater minivan can accommodate up to 15 passengers with hand luggage or up to 8 passengers with check-in luggage.

FORD TRANSIT / VAN / 17 seater minivan can accommodate up to 16 passengers with hand luggage or up to 9 passengers with check-in luggage.

FULL DAY RENTAL. Get 12 hours daily service, and go just anywhere you want! Plan any tour, get a ride to beaches, shops, and restaurants. Day mileage limit is 300 kilometres. Price $100 US is based per vehicle Toyota Innova, not per passenger(s) for the entire day from 6 AM – 6 PM. Each additional hour after 6 PM will be charged extra $10 US. All rental vehicles are provided with a full tank of fuel and should be refuelled prior to return. Payment in the local currency or in US dollars should be made directly to the driver at the end of a rental day. INCLUDES a vehicle and professional driver. EXCLUDES petrol, parking, and road fees etc. During the New Year Dec. 31st, and Jan. 1st, all given rates will increase by 15%. TET Holiday by 25%.

For journeys booked from Airports, Train Stations, and Seaports, it is the passenger’s responsibility to locate the driver or vehicle and not the driver’s to locate the passenger, on booking any such journey we will give a specific pick-up point that the passenger must locate. Any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer. The amount to be charged in such situation will be decided by depending on the pickup distance/place/driver expense/parking and other charges.

If you MISSED your flight or your flight has been delayed, please, contact us immediately. We provide all emergency contact numbers with our confirmation. We will endeavor to make all possible arrangements for you to be collected at a later time (free of charge). In case, if your arrival time delayed to next day we will have to charge extra of $20.00 US for the driver.

Our private transfer service takes all the hassle out of getting to your hotel, residence or airport. is licensed service provider offers the most reliable airport transfer service, operates from all major international airports as Ho Chi Minh (SGN) International Airport, Hanoi (HAN) international airport, Cam Ranh (CRX) international airport, Dalat (DLI) international airport, railway stations and seaports too. 24/7 Service and provide fixed prices with no hidden fees. The condition and care of our vehicles add to your enjoyment of your journey, so all our vehicles are clean, modern, well- maintained, and checked daily. Book with a tap of your smartphone, ride safely and comfortably with our professional drivers and pay directly to the driver in cash upon reaching your destination.

Your personal driver will be waiting for you at the airport arrivals with a sign displaying your name.

Tips are not mandatory since your fare is all inclusive. However, if you are satisfied with the service received and you would like to tip the driver, you are welcome to do so. A good review is the best reward from our customers what we can wish.

No, we only offer a private transfer service. The vehicle is used solely by your party during your transfer.

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