FREQUENTLY ASKED QUESTIONS.
Have a question? You can find the answers to the most common questions we get asked by our customers. If your question is not answered below (and even if it is but you need further clarification) please don’t hesitate to get in touch with us. Contact us!
TERMS & CONDITIONS of VEHICLE RENTAL:
1.1) All information received via e-mail or forms will be deemed private and will never reach any other person outside our company. We will never share your information with any third party.
SERVICE PROVIDER’S OBLIGATIONS
2.1) to provide to customers air-conditioned, modern, clean and comfortable vehicles, with well-groomed, courteous and thoroughly trained drivers. We guarantee that ordered vehicle(s) are in agreed upon place at the agreed upon time.
3.1) to be at the agreed upon location at the agreed upon time for the pickup. If you need more time for customs clearance, visa on arrival, etc, it can be requested on the booking form (pick-up time).
3.2) payment for a transfer should be made directly to the driver in cash upon reaching your destination spot or pay by debit/credit card via payment link. We accept VISA, MasterCard, JCB.
BOOKING TERMS AND CONDITIONS
4.1) Cancellation or change requests can be made only by email to firstname.lastname@example.org. Transfers can be canceled or changed without any penalties, at least, a day prior to transfer but not after 7 PM. (ICT – Indochina Time). After 7 PM, all bookings for the next day are completed and in a case of cancellation, you will have to pay a cancellation fee 50% of the total cost.
4.2) For journeys booked from Airports, Train Stations, and Seaports, it is the passenger’s responsibility to locate the driver or vehicle and not the driver’s to locate the passenger, on booking any such journey we will give a specific pick-up point that the passenger must locate. Any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.
4.3) If you cannot locate the driver, MISSED a flight or your flight has been delayed, please, contact us immediately. We provide all emergency contact numbers with our confirmation. We will endeavor to make all possible arrangements for you to be collected at a later time (free of charge). In case, if your arrival time delayed to next day we will have to charge extra of $20.00 US for the driver.
4.4) It is the passenger’s responsibility to ensure that they reserve or book the correct size of a vehicle, in order to carry the number of passengers and luggage. The vehicle capacities are stated on the website of https://liveinmuine.com. If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver.
4.5) Liveinmuine.com does not guarantee driving time duration, and we are not responsible for any other financial losses caused in connection with driving time. Make sure you spare enough time for the trip, especially if you’re going to an airport. Take into account possible traffic jams, roadworks, and obstructions. We also advise you to take 2 hours extra time for airline check-in.
4.6) Liveinmuine.com is not responsible for any loss or damage or stealth of the passengers’ property (i.e. goods or luggage or any other) and/ or any other financial losses caused while loading and/or unloading and/or in the vehicle operated by us or our sub-contractors. Although we are pleased to help you, the passenger is responsible for any valuables/ treasures. For your own safety please take travel- or other necessary insurance. Do not leave vehicle/goods unattended while your driver is away from the vehicle for any reason.
4.7) All misunderstandings and failures to comply with terms and conditions of service from either the customer or service provider will be discussed in order to reach an agreement. Failure to reach an agreement between two parties may end in legal action. All contractual obligations and legal issues will be handled according to Vietnamese laws.
CAN I REQUEST AN EXACT VEHICLE MODEL?
With Liveinmuine.com you will be able to reserve exact vehicle model. We guarantee, that you will get what vehicle what you have requested. Besides, we have many types of vehicles to cover your preference and budget.
CAN I TAKE MY DOG?
Your pet can travel in its transportation cage or special bag.
CAN THE LIVEINMUINE TRANSFER CARRY MY WINDSURFING BOARD?
Yes, just let us know when you make a booking.
CAN YOU TAKE ME TO AIRPORT ANY TIME OF THE DAY?
We operate our transfer service 24/7. We are proud to serve each flight, every day of the week, no matter the time of day.
DO YOU PROVIDE A BABY SEAT AND HOW MUCH DOES IT COST?
Child seats are not mandatory in Vietnam. Law forces only to use seat belts while you driving and all passengers shall be fixed. Whatever, liveinmuine.com will provide you a baby seat for the extra cost of 10 USD per way. Baby seats are up for 3-years babies and can be requested in a reservation form. Photo below:
DOES THE DRIVER SPEAK ENGLISH?
The LiveInMuine drivers speak mostly in Vietnamese but they can understand a little English. We believe that our drivers must be focused on the road, and should not talk with customers.
HOW LONG IN ADVANCE I MUST RESERVE A VEHICLE?
Early reservation is a guarantee that we have a vehicle for you. During a peak season, national holidays, and weekends we usually are fully booked a few days in advance.
HOW CAN I CANCEL MY RESERVATION?
There is only one way how to cancel your reservation. Please, contact directly our reservation staff via email@example.com and let us know about cancellation.
Besides, transfers can be canceled without any penalties, at least, a day prior to transfer but not after 7 PM. (Indochina Time). After 7 PM, all bookings for the next day are completed and in case of cancellation, you will have to pay a cancellation fee of 50%. Last minute cancellations we will charged 100%.
HOW CAN I CHANGE MY RESERVATION? Besides, your reservation details can be easily changed via email and our reservation staff will change them for you. No additional charges applied if changes made a day before the pick up.
HOW DO I MAKE MY RESERVATION?
Please, use the reservation form to make a booking. Once you have submitted the form, you will get an automatic email from firstname.lastname@example.org with the details of your booking. Please check that the information is correct. To complete your reservation you have these options:
1) Provide a number of your hotel room or villa number, if you are at your resort, hotel, villa or guesthouse.
2) Provide a copy of your hotel reservation/flight reservation/ship or train ticket (PDF or JPEG or screenshot). Copies will allow us to double-check a date of your collection to avoid mistakes and misunderstandings.
3) Just confirm that you prefer to pay by debit/credit card (Visa/JCB/MasterCard) and we’ll send a payment link.
4) Our loyal Customers who don’t have a reservation or will not go to an airport can just confirm that the filled date for collection and time are correct. That’s all we need.
If either condition is met, we are able to proceed with this booking and you will get detailed printable confirmation from Google calendar and same confirmation via automatic email. Once you get the Google Calendar and copy via automatic email, you know that your booking is guaranteed. P.S. If you do not receive an automatic email from email@example.com, please check your spam folder. Also, please verify that you entered a valid email address in our reservation form. Daily from 08:00 a.m. to 08:00 p.m. (ICT – Indochina Time).
IF OUR GROUP ARRIVES ON TWO DIFFERENT FLIGHTS?
Please input details of the last flight & first flight to the comments box at the bottom of our booking form. We will book your pick up from Airport to meet the scheduled arrival time of the latest flight due in.
IS THE TRANSFER PRICE FIXED?
According to our policy, we have fixed prices without hidden charges. Besides our reservation form giving prices in US Dollars and VN Dongs and you pay the price shown.
LONG THANH HIGHWAY BETWEEN HCMC – PHAN THIET
Our pricing includes 25 km of highway and its free of charge. In case, if you willing to pay extra $5 US we could use the full road on highway 55 km. Besides, full highway is quicker up to 30 minutes and can be requested in a reservation form.
ISUZU MU-X / SUV / 7 seaters can accommodate 6 passengers with hand luggage or 4 passengers with check-in luggage. 2 folding rear seats, they are either for luggage or for 2 passengers.
TOYOTA FORTUNER / SUV / 7 seaters can accommodate 6 passengers with hand luggage or 4 passengers with check-in luggage. 2 folding rear seats, they are either for luggage or for 2 passengers.
FORD TRANSIT / VAN / 17 seaters can accommodate up to 14 passengers with hand luggage or up to 10 passengers with check-in luggage.
FORD TRANSIT / LIMOUSINE / 9 seater minivan can accommodate up to 7 passengers with check-in luggage. Service available only between SAIGON and PHAN THIET, MUI NE, KE GA or reverse)
Isuzu MuX or Toyota Fortuner
WHAT IS THE PRICE FOR HIRING A DRIVER FOR WHOLE DAY?
Get 12 hours daily service, and go just anywhere you want! Plan any tour, get a ride to beaches, shops, and restaurants. Day limit is 300 kilometers. Price $100 US is based per vehicle Toyota Innova not per passenger(s) for the entire day from 6 AM – 6 PM.
Besides, each additional hour after 6 PM will be charged extra $10 US. All rental vehicles are provided with a full tank of fuel and should be refueled prior to return. Pick up and drop off must be happening in the same area or city and if your planned destination is in another city, we require extra money for fuel for return.
Moreover, the payment in the local currency or in US dollars should be made directly to the driver at the end of a rental day. INCLUDES a vehicle and professional driver. EXCLUDES petrol, parking, and road fees etc. During the New Year Dec. 31st, and Jan. 1st, all given rates will increase by 15%. TET Holiday by 25%.
WHAT IS DIRECT TRANSFER?
Direct transfer connects any city, airport, hotel, home, residential area in Vietnam. We using direct route and you are paying for your selected route, fixed price.
Besides, this transfer is the most common option for you in case, if you like to reach your hotel or airport and pay a fixed price for your transfer.
In sum, whether it’s a day or night we have the right vehicle for your trip and we are happy to accept most forms of payments. So, debit/credit cards, Visa, MasterCard as well as cash payments accepted. You might want to take a look at our reviews first to know how we are doing?
WHAT IF I CANNOT LOCATE MY DRIVER?
We have 3 options where your driver will be waiting for you;
If you are at your hotel, your driver will meet you in the lobby of your hotel. The driver will announce his arrival at the hotel front desk.
Transfers booked from airports, train stations, and seaports we waiting for you in front of the terminal outside with nameplate.
In case, of private addresses or villas we will wait in the car in front of the building. Prior to the collection, we will send you a text message or email with vehicle plate number.
Besides, it is passenger responsibility to locate the driver and not the driver’s to locate the passenger. We provide all emergency contact numbers with our confirmation. So, any failure on the passenger’s part to locate the vehicle or driver will result in a charge to the customer.
WHAT IF MY FLIGHT HAS BEEN DELAYED OR I MISSED MY FLIGHT?
If you missed your flight or your flight has been delayed, please, contact us immediately. Besides, we provide all emergency contact numbers with our confirmation and we will endeavor to make all possible arrangements for you to be collected at a later time (free of charge in same day).
In case, if your new arrival time is a day after, you will have to pay extra for a driver for accommodation and meal while he we wait for you.
WHY WOULD I USE LIVEINMUINE.COM AIRPORT TRANSFER?
Since 2008 we provide an excellent service of private airport Transfers and Taxi transfers. We specialize in airport transfers to and from Vietnam Airports with the accent on a courteous and thoroughly professional personal service at affordable fixed prices.
In sum, whether it’s a day or night we have the right vehicle for your trip and we are happy to accept most forms of payments. So, debit/credit cards, Visa, MasterCard as well as cash payments accepted. You might want to take a look at our reviews first to know how we doing? Customer reviews
WHERE WILL I FIND LIVEINMUINE AT AIRPORT?
Your personal driver will be waiting for you at the airport arrivals with a sign displaying your name.
WILL I HAVE TO TIP THE DRIVER?
Tips are not mandatory since your fare is all inclusive. However, if you are satisfied with the service received and you would like to tip the driver, you are welcome to do so. Besides, a good review is the best reward from our customers.
WILL ANYONE ELSE BE SHARING MY TRANSFER?
Besides, to share your transfer with someone else is not good idea in Vietnam, because it’s quite common that planes are delayed which can make in sum a headache.
DO YOU ACCEPT DEBIT/CREDIT CARDS?
At this time, we’re able to accept debit and credit card payments. Besides, we accept MasterCard, Visa, JCB and cash payments. After submitting a reservation form we will send a payment link which allows you to make a payment by credit or debit card. Email Payment Link is an order confirmation, with a ‘Check out to pay’ button.
Moreover, in case if you would like to pay cash after the trip you should provide a proof of your flight/hotel reservation or you can just provide a room number if you are at your hotel.
Vietnam Visa approval letter