PRIVACY POLICY

1.1) All information received via e-mail or forms will be deemed private and will never reach any other person outside our company – we will never share your information with any third party.

SERVICE PROVIDER’S OBLIGATIONS

2.1) to provide to customers air-conditioned, modern, clean and comfortable vehicles, with well groomed, courteous and thoroughly trained drivers and tour guides. We guarantee that ordered vehicle(s) are in agreed upon place at the agreed upon time.

CUSTOMER’S OBLIGATIONS

3.1) to be at the agreed upon location at the agreed upon time for the pickup.

BOOKING TERMS AND CONDITIONS

4.1) Cancellation or change requests can be made only by email to info@liveinmuine.com. Tours can be canceled or changed without any penalties, at least, a day prior to tour but not after 8 PM. (ICT – Indochina Time). After 8 PM, all bookings for the next day are completed and in a case of cancellation, you will have to pay a cancellation fee 50% of the total cost.

4.2) Liveinmuine.com is not responsible for any loss or damage or stealth of the passengers’ property (i.e. goods or luggage or any other) and/ or any other financial losses caused while loading and/or unloading and/or in the vehicle operated by us or our sub-contractors. Although we are pleased to help you, the passenger is responsible for any valuables/ treasures. For your own safety please take travel- or other necessary insurance. Do not leave vehicle/goods unattended while your driver is away from the vehicle for any reason.

4.3) All misunderstandings and failures to comply with terms and conditions of service from either the customer or service provider will be discussed in order to reach an agreement. Failure to reach an agreement between two parties may end in legal action. All contractual obligations and legal issues will be handled according to Vietnamese laws.

Early reservation is our guarantee that we have a vehicle and tour guide for you. At high season, national holidays, weekends we usually are fully booked few days in advance.

Our friendly reservations staff will cancel your reservation. Cancellation or change requests can be made only by email to liveinmuine@gmail.com or info@liveinmuine.com. Tours can be canceled or changed without any penalties, at least, a day prior to transfer but not after 8 PM. (ICT – Indochina Time). After 8 PM, all bookings for the next day are completed and in a case of cancellation, you will have to pay a cancellation fee of 50% of the total cost.

Your reservation details can easily be amended via email and our friendly reservations staff will bring up your transfer details and change them for you.

Please, use the reservation form to make a booking. Once you have submitted the form, you will get an automatic email from info@liveinmuine.com. To complete your reservation please check your email and there you have few options to confirm your reservation:

1) Provide a number of your hotel room or villa number, if you are at your resort, hotel, villa or guesthouse.

2) Provide a copy of your hotel reservation or flight ticket (PDF or JPEG or screenshot).

If either condition is met, we are able to proceed with this booking and you will get detailed printable confirmation from Google calendar and same confirmation via automatic email. Once you get the Google Calendar and copy via automatic email, you know that your booking is guaranteed. P.S. If you do not receive an automatic email from info@liveinmuine.com, please check your spam folder. Also, please verify that you entered a valid email address in our reservation form. Daily from 08:00 a.m. to 08:00 p.m. (ICT – Indochina Time).

According to our policy, we have fixed prices, without hidden charges. In this way, you pay the price shown. No extra charges are applied.

FULL DAY RENTAL. Get 12 hours daily service, and go just anywhere you want! Plan any tour, get a ride to beaches, shops, and restaurants. Day mileage limit is 400 kilometers. Price $100 US is based per vehicle Toyota Innova, not per passenger(s) for the entire day from 6 AM – 6 PM. Each additional hour after 6 PM will be charged extra $10 US. All rental vehicles are provided with a full tank of fuel and should be refueled prior to return. Payment in the local currency or in US dollars should be made directly to the driver at the end of a rental day. INCLUDES a vehicle and professional driver. EXCLUDES petrol, parking, and road fees etc. During the New Year Dec. 31st, and Jan. 1st, all given rates will increase by 15%. TET Holiday by 25%. The reservation form is here

Yes, we offer one baby seat per vehicle, up to 3 years old baby and it’s free of charge. However, if you are traveling with a child and you will need a baby seat please mention it in comments to your booking – we need to know about it in advance!

Tips are not mandatory since your fare is all inclusive. However, if you are satisfied with the service received and you would like to tip the driver, you are welcome to do so. A good review is the best reward from our customers what we can wish.

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